Elevate is structured to deliver high-performance claim delivery against insurer operational KPIs: lifecycle duration, scope-to-cost ratio, accommodation exposure, and aged claim closure. Our partnership offer is built for insurers who need dedicated specialist capacity — not another generalist panel name.
The partnership value proposition is deliberately simple — specialist capability is worth more than cheap capacity, transparency beats opacity on commercial terms, and dedicated focus beats divided attention across ten insurer panels.
50% of our total capacity available for allocation to a single insurer partner. That is not a call-centre promise — it is the specific operating arrangement we are offering.
Our delivery margin is approximately 15%, inclusive of all overheads, management, and in-house engineering. No hidden contingencies, no inflated preliminaries, no PC-sum gamesmanship. Traditional delivery stacks 20% builder margin on 20% subcontractor margin — we remove the layers.
Dedicated insurer focus means no competing panel priorities on any given day. The claim allocated to us today is not being traded off against another insurer's work tomorrow.
4 full-time employed estimators · 32 jobs priced per day · 6-hour turnaround on minor claims · 24-hour turnaround on complex. We can price every claim you send.
Delivery capacity of 30 minor claim projects per week and 5 complex claims per week — delivered by our internal workforce of 50+ supported by a vetted subcontractor network.
We are explicitly prepared to take on 5 legacy claims every week — regardless of complexity — to work through any aged claims currently on file.
Every commitment below is how we contract and how we report. Each is measured on every claim and visible to the insurer in real time.
These are not targets. These are contractual performance commitments.
Our commercial model is approximately 15% all-inclusive — covering trade, overheads, management, and in-house engineering. Traditional delivery embeds 20% builder margin on top of 20% subcontractor margin (40%+ stacked). We remove the layers. The margin is fixed. The delivery is time-certain. The reporting is open-book. We do not win work on opacity and we do not recover it through variations.
We meet the standards you already require of your panel builders, and the ones you're increasingly asking for.
Our quality, safety, and environmental systems remain aligned with ISO standards, with ability to rapidly re-certify if required for specific insurer panels.
Integrated claims management system providing real-time visibility, standardised workflows, and reporting aligned to insurer KPIs.
Proactive safety culture, rigorous QA processes, comprehensive risk management — with leadership accountability on every site.
Builder licensed continuously since 2009. Public and products liability insurance, workers compensation, and contract works cover aligned to panel requirements.
Structural engineering capability embedded in delivery — not outsourced. Faster assessments, faster approvals, accurate scope discipline.
Lifecycle duration, scope-to-cost ratio, accommodation days, satisfaction scores — reporting tailored to your portfolio metrics.
Since Elevate came onboard, the director has really sped up the whole process all the way to completion. There is no way I would have been able to place this property on rent in this half of 2026 if it wasn't for the support — compliments to the thorough and quick communication.Insured Client — Fire Rebuild, Western Sydney Legacy claim · 24 months → 3 months closure
We understand that replacing or supplementing existing panel arrangements is not trivial. That is why our proposition starts with a controlled allocation — enough volume to measure us against your existing benchmark, across claim types that matter to your portfolio.
Specialist scoping and delivery of structural remediation and fire damage rebuild claims — our primary capability. Measure us on scope-to-cost ratio, accommodation days, and time to OC.
Allocation of aged claims currently on file. 5 legacy claims per week, regardless of complexity. Measure us on closure rate and restored customer satisfaction.
Pre-agreed CAT response allocation with escalation path and scalable workforce. Measure us on response time, make-safe completion, and selective-acceptance discipline.
High-volume minor claim delivery with 45-day completion KPI and 6-hour scoping turnaround. Measure us on throughput, first-time-right rate, and 100% satisfaction certificate completion.
We welcome the opportunity to join your team and continue delivering reliable, time-certain fire reinstatement outcomes aligned with your claims and cost objectives.