Six integrated service lines — structural, fire, legacy, make-safe, CAT, and engineering — delivered by one aligned team under a single program, a single quality system, and a single accountability line from first contact to final sign-off.
Where the damage is localised, the response should be localised. Our in-house engineering team scopes works to address only the damaged members, confirming that proposed works sit within the pre-existing structural configuration and qualify as exempt development under NSW planning controls.
Fire claims are where generalist builders most often over-scope — reflexively defaulting to full demolition and full rebuild. Our specialist assessment distinguishes truly compromised structure from serviceable framing, and delivers accordingly.
Legacy claims aren't a construction problem — they're a communication, trust and scoping problem that construction cannot solve in isolation. Our five-step methodology addresses the underlying reasons a claim remains open, then we deliver the fix. Capacity: 5 legacy claims per week, regardless of complexity.
Identify the insured's emotional profile — burnt-out, distrustful, indecisive, or emotionally attached — before any scoping conversation.
Extract the truth without asking directly. Layered questions — what has been most frustrating, what did the last builder miss — surface what the file never captures.
Patterns matter more than answers. Want it back the way it was. Want to be heard. Sick of delays. Need proof, not promises. Each signal drives response.
Bring in an engineer. Cash settlement. Extra repairs. We understand, we listen, we deliver — mirroring back the actual want beneath the stated position.
Delays become immediate progress. Disputes become clear scope. Cash settlement becomes completed works. Frustration becomes restored confidence. Years become weeks.
The first hours of a claim set its trajectory. Immediate containment, accurate capture of initial conditions, and a proper make-safe is what separates a clean claim from a contested one. Our response commitments are non-negotiable.
CAT events are exactly when insurance-builder capacity gets exposed — selective acceptance of work, deferred triage, missed windows. Our CAT response model is built to absorb the surge without cherry-picking.
External consulting engineers are a common cause of claim lifecycle delay — queues, scheduling conflicts, and scope drift between consultant and builder. Our in-house engineering capability eliminates that handoff entirely, compressing the assessment-to-CDC window.
Prime is the operational backbone behind every claim we run. It provides centralised data, standardised workflow, and real-time visibility between office, site, and stakeholder — so that no claim falls between the cracks of a paper handover.
Fully integrated across estimating, delivery, and reporting. Centralised data, single source of truth, no cross-system reconciliation.
Live visibility on every project and every performance metric. Seamless integration between office, site, and stakeholder.
Scalable system designed for high-volume claims delivery. Standardised workflows ensure consistency and control, reducing delays, errors, and rework.
Supports faster decision-making by putting the right information in front of the right stakeholder at the right moment.
Our systems remain aligned with ISO quality standards, with the ability to rapidly re-certify where insurer panels require it.
Tailored reporting to insurer KPIs — claim lifecycle, accommodation days, scope-to-cost ratio, satisfaction score.
These commitments are how we contract and how we report. Each is measured on every claim and visible to the insurer in real time via Prime.
These are not targets. These are contractual performance commitments.
We scope service levels, reporting, and allocation around your portfolio — not a templated rate card. Start the conversation.